Review 2020 – Scam or Not?

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If you are looking for a trading platform that has everything from an exchange to a marketplace then this might be the website for you! Cryptopia focuses on better user experience rather than just being another one-stop-shop.

The company is based in Christchurch, New Zealand and has been around since 2014 and was founded by Adam Clark and Rob Dawson.

Their main focus was to create something that you wouldn’t need to change tabs with. As a Bitcoin trader, you know how many websites needs to be open in your browser just to get a view of the whole trading scene. With you would have a market, wallet, mining pool and more!


You can easily get level 1 verification from with just a confirmation of your email address. You just need to register your email address and have it confirmed by clicking on the confirmation link that you would be receiving within seconds of submitting the request.

Level 1 – Accounts with level 1 verification would have a daily withdrawal limit of $5,000 NZD

Level 2 – Accounts with level 2 verification would have a daily withdrawal limit of $50,000.00 NZD

Level 3 – If you need more than a level 2 verified account then you need to contact the Cryptopia Support and request it from them.

Trading/Fees with

The trading fee would be 0.20% of the total BTC or crypto currency you are going to pay with.

Sample purchase:

If you are purchasing 142.92145336 TOR for 0.00025000 BTC (per 1 TOR), you would be paying 0.03573036 BTC + 0.20% BTC fee. The net total would be 0.03580182 BTC.

Since Cryptopia acts as a wallet, there might come a time when you would want to withdraw funds from this wallet to another. The following fee would apply shown on the sample withdrawal below:

If you want to withdraw 1 BTC from your account, the fee would be 0.00080000 BTC and the total BTC transferred to your Bitcoin Address would be a total of 0.99920000 BTC which is equivalent to $3,861.00 NZD or $2,782.89 USD at the time this screenshot was taken.

Cryptopia does not charge deposits as this would come from the wallet that wants to deposit into your account. When you click on deposit which is on the upper part of your account page, you will be given an address that you need to forward to the depositor.

Trading is fairly easy and straightforward.


What people love about is their Arbitrage feature which you can locate under the “More” tab. It is probably the best idea that they came up with. Say goodbye to having multiple windows open!

You can easily compare the “Ask” and “Bid” price from four (4) different websites with just a few clicks of a button. On the provided screenshot above, trade prices from all websites listed can be easily compared!


The Marketplace is filled with everything you can imagine! You can sell anything from toy cars to the latest software for any crypto currency you want to sell it for.

Currencies that they currently support

As of this moment, they do not support FIAT trading. They do have more than 400+ crypto currencies in which you can trade your coins with. You can see the full details of the coins they currently support on the “Coin Info” tab.

Everything that you need to know about the specific coin you want to trade with would be shown on the left-hand side of the screen. Everything from the Algorithm to the total coins in circulation can be found in this window.

Website Interface

Their website homepage is awesome with the image of New Zealand from outer space! Everything is clean and slick. The account dashboard is something that you need to get used to.

Customer Support

Email support is their main customer support tool. You can create a ticket just by simply hovering your mouse over your username found on the upper right corner of the dashboard. Click on the Support tab and a separate window will open. Enter your subject details, choose the best category for the issue and write a short description.

Quite odd as I did not receive any email confirmation of the ticket filed. Maybe I’ll get one once it’s resolved? Please let me know in the comments section below on how this works.

Anyways, you can also post your issues on their active forum on their website. There is also a live chat widget found on the right side of the screen. They call in the “Trollbox”, something that I do not want to add into customer service, but yeah, it helps.

If you want to speak to them in person, you might want to check out their registered address below:

Cryptopia Limited – 6 Dennitt Street, New Brighton, Christchurch, 8083 , New Zealand – Contact #: +64 21 669851

This is public information and can be viewed posted at On the provided link, you can also see personal information about the founders Adam Clark and Rob Dawson.

A helpful guide to the crytpo currency language can also be found here.

Cryptopia Security

Unlike other crypto trading websites in which 2FA would be a part of your account registration, Cryptopia does it differently. This was the first feature that I looked for the second I was logged into my account. In order to get to the security window you just need to hover your mouse over your username on the upper left-hand corner of your dashboard.

Then click on “Settings” and this would bring you to the screenshot provided above. On the left-hand side, select security and this would bring you to the “Two-Factor Security” and “Account Security” window.

You can really maximize the use of 2FA with them, amazing! My recommendation would be to use Google Authenticator with everything that you can. On the Account Security part, you can enable API if you want. But the most important thing here for me would be to leave the “Disable Withdraw Email Confirmation” –leaving it without a check would mean that you will receive an email confirmation everytime you withdraw something from your account and that would work as an extra level of security.


  • Marketplace
  • Arbitrage
  • Multi-level security
  • Get easily verified
  • Transparent company
  • 400+ tradable crypto currencies


  • Confusing Website (at first)
  • Mineshaft not working (under maintenance)
  • Does not support FIAT-BTC trade


Cryptopia Review Conclusion is a website that you should check out for yourself! As it is really a world of its own. I gotta be honest, I had fun exploring their website and its features. But this doesn’t mean that you should too, always research about a website that you want to invest in before making any choices.

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Share your Experiences about

27 User-Reviews for
  1. Anna, 19. April 2019

    Hello! Now released a new token!
    More information here!

  2. MM, 4. May 2018

    This company is a bad joke. The time frame for a Customer Support return is about 11 days. If you place a Buy or Sell order it takes sometime about 1 week to be filled and in general goes longer than that. The Troll list that is suppose to be for a crypto currency discussion is used for political discussion and other ones not related to the currencies so no one from this crap company is watching this. Also in the Forum we can find people offering to buy fake Passports, ID’s, Driver’s Licence for any country and of course as a crook company no one answer the phone. I think the New Zealand Federal Police should check this guys and I strong suggest to no one use this place.

  3. MArques, 3. May 2018

    This Cryptopia is not an exchange is a SCAM, they will steal your money and say that your account was hacked. It happened to me! Open your eyes!!

  4. gra, 2. April 2018

    @GCrypto How much did they pay you for this publicity. THE REALITY LOOKS DIFFERENT. In you transfer some bucks, you wont face problems. When it comes to higher amounts, you will see. KEEP OFF THAT EXCHANGE!!!!!

  5. gra, 2. April 2018

    Trading ok, but the trading bots aren’t fun as they interfear permanentely. But what experienced the words is their SUPPORT, as there is no reaction at all on stuck withdraws. If not necessary, I’m not exchanging any coins with them, as I experienced very bad support. If ever possible, chose another exchange.

  6. m f u, 26. March 2018

    cryptopia is a biggest scam exchange, last time i sent some ETH and still not yet received and its been a month already, i tried to get in touch with support team.. they never showed up but the facebook messenger they blocked when i started messaging them there… abuse this motherfuckers… biggest robbers and coz of people like them people are scared to invest in blockchain technology… how can we trust when we have this kind of exchanges around…

  7. Vitaliy, 24. March 2018

    Cryptopia is a SCAM !! STAY AWAY
    They withdraw all my balance without my approval and notification to another and I loss more that 1 BTC. Please help!

  8. Trader, 2. March 2018

    No problem with the deposit system at Cryptopia, but when you want to withdraw…

    Good luck!

    Just do a quick search on their OWN forums and you will notice the number 1 complaint is, that withdrawals are stuck in “processing” and 2 complaint is that Cryptopia does not react to support tickets.

  9. mindtpi, 22. February 2018

    I signed up primarily as it was in New Zealand and you could deposit NZD directly into their account. What I found was a very average exchange with _very_ poor/unresponsive support. Since I joined you can no longer deposit NZD so I doubt I will use them again, arbitrage function looked interesting but otherwise they have nothing unique to offer that I can see and the support in signifcantly worse than other exchanges.

  10. gabriel, 22. February 2018

    The worst coin exchange ever, I am going to open a lawsuit against them. And I will show who I am. They should not make this happen to me.

    Away from Cryptopia. This is shit ton of scam. They just keep your money. That is it.

  11. GCrypto, 17. February 2018

    I’ve never faced any difficulty with this awesome Exchange…
    They are more Secure and Polite with their business for Withdrawal/Deposit anything, as per my experience from Oct’2017 to till date Feb’2018.
    I would like to recommend this Exchange to all with full of confidence…

  12. GCrypto, 17. February 2018

    I’ve never faced any difficulty with this awesome Exchange…
    They are more Secure and Polite with their business for Withdrawal/Deposit anything, as per my experience from Oct’2017 to till date Feb’2018.
    I would like to recommend this Exchange to all with full of confidence…

  13. Gary, 15. February 2018


    I only had a few dollars there, but everything got cleaned out in January and customer supporter never got back to me. Do not be lured in; get your coins elsewhere.

  14. Elvis, 15. February 2018

    Deposited ETH to my account and never recived it. More then 10 000 confirmations. TxHash:
    0x96d7e47581849b0c013fe4d9bcfbf948c6580518cf4a4af9095e6598a7134554 .
    Support tickets doesnt help because your have to wait 39 days to get answer. Its not normal…

  15. Papiriki, 3. February 2018

    On CONS please add appalling customer service.

  16. Papiriki, 3. February 2018

    Deposited ETH on the 29th of Jan to their address 0xaa3d9fec56212474fc259522de014cdebd26ddba On the transaction was cleared in minutes. As I write my cryptopia balance is still zero. Attempts to contact them through Twitter, Facebook and their ticket system have not been successful. Here is the auto response on FB.

    “Thanks for your message!

    We will endeavour to get back to you within 48 hours unless your query is support related (lodge tickets here

    High volumes mean support response time may be up to 35 days. Sorry

  17. SJ, 30. January 2018

    Too risky to use.

    Stay away – you have a good chance of losing money through withdrawal or deposit problems.

  18. M. Singer, 25. January 2018

    They do not let me withdraw 0.52 Btc as it is worth around 8000 NZD!
    I need step2 verification for not even a single bitcoin! On other exchanges it is the fiat money, but here you do not have fiat! They restrict me in using my BTC!
    Whats going on?

  19. Kolokoš Kurecxc, 16. January 2018

    He refused to withdraw my coins. explaination transaction lost!!! And he suspended my account for asking where is my bitcoins.

  20. Vasilii, 15. January 2018

    I disappeared from the balance, some coins BRO, wrote to help me did not answer I have all the transactions with the evidence of Bitradio. If they do not return, I will send all the evidence and screenshots to the network.

  21. ahmed, 2. January 2018

    stay away criptopia. they didnt give me my litecoins . and they didnt reply support for 2 weeks.

  22. Lp, 10. December 2017

    The delisted several coins without proper email notifications. I advise anyone who had this happen to them to contact the New Zealand police and make a statement.

  23. DW, 8. December 2017

    Lost a lot of money here, they did not bother to send a mail that they stopped with the Signatum. I will never!!! use of this site anymore.

  24. Jman, 29. November 2017

    Don’t use Cryptopia.
    They’re crooks. That’s it.
    They delisted Signatum without proper communication so all my coins are lost.
    Seriously, a poor notification on their shitty website which I never go on but no proper email to communicate around this.

    I lost all my coins and their answer is basically that they’re sorry but it’s lost. How messed up is that ?

    Lost ? Probably not everyone.

    Do not use this platform ! Seriously.

  25. jason, 23. November 2017

    I am trading at this site, but I can not withdraw coin

  26. Dobbel, 16. November 2017

    When i tried to withraw my coins, the account got locked and tried to email them for 5 days. NO REPLY.
    Cryptopia is a SCAM !! STAY AWAY

  27. jp, 3. November 2017

    i have a created account in cryptopia, well my experience with their customer support team is horrible. I have lots of emails to them since yesterday (Nov. 2,2017 up to now Nov. 3, ) still havent got any emails to help me out of my problem of my pincode. in a tweeter account that ive read there is one person who was hacked and all of his tokens inside where all missing and even manage to have it stolen without his confirmation on his email account. good luck using cryptopia!!!!