Review 2021 – Scam or Not?

When stumbling across new websites that trade crypto currencies, you would always ask yourself, are they legit? Of course, it is natural as a human being to doubt any website’s integrity.

We as human beings would always look for something better, something that is a step above on what we currently have. With that being said, is Bittrex a legit website to trade BTC with other crypto currencies? has been operating in the U.S. since 2014. They claim to be the next generation in crypto currency trading. Backed up by security and development experience from companies like Microsoft and Amazon, they might just be the people you want to do business with. Bill Shihara is the Co-Founder and CEO of Bittrex. He has 11 years experience working with Microsoft Windows Operating system and security team. He has also experience working as a Security Engineer for Amazon and Blackberry.

Their team has an impressive combined experience when it comes to security. You can read more about the Bittrex team here.

How to get your account verified with Bittrex

Requirements for you to get verified with Bittrex:

Basic Verification

  • Complete Name
  • Date of birth
  • Country
  • Complete Address with Postal/Zip Code
  • Passport Number (Optional)

Phone Verification

  • Mobile phone number (mobile number provided should be able to receive SMS messages)

Enhanced Verification

  • You need to complete your Basic Verification first in order to proceed to the third level of verification.

I was able to register an account with them with no problems at all. The problem occurred when I started with the verification process. As shown in the screenshot above, I got an error when I submitted my Basic Verification details to them.

We could not match your information to our public record providers. To complete the basic verification process, you can verify a phone number or apply for an enhanced account.” -This is what I got after I submitted the basic verification application. Which is weird because everything I submitted was legit.

I also tried to verify my account using my mobile phone number. Problem is, it just keeps loading and it has been loading for two hours now, still no luck. So what happens if these two verification steps fail? You would then need to request an Enhanced Verification from them.

Enhanced verification would require you to submit scans of your identification along with your selfies. They work together with Jumio to verify the ID’s submitted and does the face verification process. You can read about the list of countries they support along with the accepted ID’s here.

Account Limits for

Due to Bittrex’s team experience when it comes to software security, they made sure that their customers would feel secure in using their services. With this being said, they take security seriously.

  1. A change of password in your account would mean that you cannot make any withdrawals within the next 24hrs.
  2. If you do not have a 2FA integrated into your account, you will only have a daily limit of 1 BTC withdrawal or equivalent per day.

Limit Update – Accounts that are created after October 30, 2016, would have the following withdrawal limits:

  • Unverified Account – 1 BTC per day or equivalent
  • Basic Account – 3 BTC per day or equivalent with 2FA enabled
  • Enhanced Account – 100 BTC per day or equivalent with 2FA enabled

Trading Fees

All trading done within would be charged 0.25%.

Website Interface

The website of features the Seatle Space Needle in the foreground, which is nice to look at. Homepage tabs are useless as they would just redirect you to the lower part of the page, something that you can do well without the tabs. You do need to register an account and log into their website to get an in-depth look at how they operate.

Once logged in, you will be greeted with the available Bitcoin markets that you can trade with. For example, I clicked on the BTC-ETH market located on the right-hand side of the screen. This redirected me to another page showing the BTC and ETH trade:

On the trading window, you are able to see two sides, this would be the “Buy” and “Sell” windows. You can manually enter the amounts you want to buy or sell in the space provided. Manual entry of amounts also means that you need to punch in your price manually as well.

You can also use the Order Book located on the lower part of the page. If you click on either side of the boxes, this will auto-populate your trading windows on the value that you have clicked. This would come in handy if you want to know the current asking price for the trade is.

They also have automated features like GTC (Good till canceled) and IOC (Immediate or Cancel) which you can setup by clicking the button located in your trade window.

  • GTC – Good Till Cancelled is the default setting. This means that the system would continue to look for your buy/sell post until this is fulfilled.
  • IOC – You would buy/sell your crypto currency for your price. If any portion of the currency being sold or bought cannot be fulfilled, this will be canceled immediately.

Customer Support

Customer service support for Bittrex might be the problem people are not very happy with. There is a forum post regarding this issue which can be found here. This forum thread was first posted when they launched in 2014, customer service problems regarding tickets not being resolved in time would start around page 30.

They run their support through email which you can reach through Their registered address is also provided below:

Bittrex LLC
6077 S. Ft. Apache Rd
Suite 100
Las Vegas, NV 89148

Security by

As mentioned at the start, the company is being handled by a group of “security freaks” that are focused on keeping their customers safe at all time. Even tenured security experts in the world know that there is no such thing as a “perfect system” or software that can keep you safe, but they try their best to do so.

They have posted the Privacy Policy on their website regarding the use if information that you would be sharing with them. Not only they are focused on your security but they also let us know what they are doing with the information you submitted to them.

Bittrex offers 2-Factor Authentication which is always great when it comes to trading websites. I strongly advise using the Google Authenticator for the 2FA’s that you would be doing. Not just for this website, but for all your online transactions.

Speaking of 2FA’s, a huge number of their registered users were hacked at around April 2016. You can read more about it in this forum post. A quick read over the forum thread and I found out that those users that weren’t using 2FA were the ones that got hacked. The members that had 2FA installed had no problems with their accounts being compromised.


  • Security is top priority
  • Fairly easy to navigate
  • Automated features


  • Verification process takes forever
  • Customer Service issues not being resolved on time


Bittrex Review Conclusion offers a trade service with very good security options that you can use to your advantage. The website acts as a wallet and at the same time a trading platform for your crypto currencies. The verification process is still a question for me. Customer service is something that I do not want to count on due to negative reviews. Overall, they need a lot of improvement in a lot of things other than security.

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Share your Experiences about

63 User-Reviews for
  1. manolis, 13. August 2022

    they blocked my accounnt with 700$ worth of crypto. i requested to get funds out and they never pay. they pay selectively. dont trust them

  2. David, 22. September 2020

    Warning for all!
    Don’t use Bittrex! They’re cheating!
    Your account could become Deasabled at any time.
    You will lose everything you have.
    Their strategy is simple: Don’t let the money out… .
    They Has disable thousands of accounts without any prior warning, nor any proper explanation afterwards.

  3. Trần Thanh Đại, 28. July 2020

    I have an account on Bittrex, my account uses 2-layer security, on July 27, my account was stolen all USDT by automatic trading and ordering. I sent a letter to Bittrex’s support staff, but I just received a silent note. It’s been nearly 12 hours and I haven’t received any answers from Bittrex. What should I do now. Someone help me please

  4. nick, 23. May 2020

    Bittrex claimed they never received my deposit of $9000. I tried working with them over the course of six weeks. They essentially told me the transaction was ‘lost’. At that point I hired an attorney. Less than one week later, Bittrex miraculously found and returned my money. They are unethical and dishonest. Don’t use Bittrex, you’ve been warned.

  5. nick, 19. May 2020

    they stole my deposit of $9000. they called it ‘lost’. i spend six weeks in the most painful customer ‘support’ process i have ever experienced in my life. i hired an attorney and we threatened to file suit. my money was miraculously found by bittrex less than a week after hearing from my attorney. do not use bittrex. youve been warned.

  6. na, 18. January 2020

    Withdraw fee scam! They claim they are charging you mining fees to withdrawal of 0.0005 btc they then group the tx with others and send only a small fraction of that fee to the miners keeping the majority of it for themselves. They wont even upgrade to segwit!

  7. Jacek, 3. July 2019

    Couple days ago i received email from them (Bittrex Support) requesting source of found inquiry?!(20+BTC trading) So i did send them all requested proofs and other stuff they ask for,within 2 days all was sorted with out any issues I’m using them since 2017 n more then happy with overall service.

  8. Vlad, 8. April 2019

    Account blocked without explanation
    It is impossible to withdraw money
    I do not recommend, ordinary scammers

  9. Zack, 16. January 2019

    I’m desperate and all I want is to warn users. It seems to me that Bittrex is a scam. I used them for a long time, but recently they blocked my account (several thousand dollars) and now I do not know what to do. They have not explained the reason and have ignored my support appeals for several weeks already (ticket 1532649). This is big money and it’s terrible.

  10. Talal Tariq, 30. September 2018

    Using bittrex since june 2017 although i also had a prob with verification but i have verified my account.

    Regarding issues i never face any issue regarding trade nor support i got always reply.. I am trading since august 2017 n happy

  11. Mark Pellegrino, 7. May 2018

    Bittrex is scam. I sent in several support tickets and never got a response for over 2 months. My account got hacked and after that i sent a support ticket about that incident. I immediatly was contacted by bittrex email support but they claim its my fault and my loss. That was the fastest response i received from them. Only after loosing all my coins valued over 10k

  12. maricel zuñiga, 27. February 2018

    I have a withdrawal request a week ago and nothing that they respond to me, they are very slow for withdrawals maricel zuñiga

  13. charles garlando, 16. February 2018

    bittrex is a scam. after 4 months of not being able withdraw deposits I made from mining they tell me my ID is not good. This is a loophole they use to take funds. There are many other reputable exchanges you should use that do not look for ways to take your money. SCAM