Review 2021 – Scam or Not? focuses on the Arab world to provide the best resource of BTC in the region today. The website is a hybrid between a BTC wallet and an exchange as they provide exchange services and storage as well. Today, we will be looking into the website’s features, how to create an account, what to expect of them and generally have an idea on how they can be of use to you. Without further delay, let’s talk about that!

Review Contents


What’s awesome about this website is that they have been providing BTC services to the Arab world since 2015 and continues to provide great service to their clients up to this date. It is rare to see Arab-based websites that cater to BTC trade, but as we all know, this region is always open to new innovations and is the leading region of investors.

The company behind the website is known as BitOasis Technologies FZE, based in the Dubai Silicon Oasis Authority, Dubai, United Arab Emirates. The physical address of the website is at DGFLEX-G078, Dubai Silicon Oasis, Dubai, G078, UAE. Just recently this year, they started to support Ethereum and verified users are now able to purchase the cryptocurrency through their website.

Verifications with

Signing up for an account is as easy as visiting their website and clicking on the Sign-Up button located on the upper left-hand side of the website. All you need to do is provide your first and last name, along with an active email and password for the new account you want to create. The next step would be the confirmation link sent to the provided email address. After this has been clicked, you will be redirected to their website and asked to provide a valid phone number for text verification.

The verification process is easier compared to some websites that will take forever to finish. At the time we created an account, we did not get verified right then because the verification line is so long that the queue has reached seven days before an account is completely verified.

Please be advised that basic account holders have a limit of 400 AED per week for wire transfers and credit/debit card payments. To increase this deposit limit per week, the user needs to complete the verification process.

We would like to inform you guys that everyone from around the world can create an account with and use the website as their BTC wallet to receive and send digital currencies around the world. But only users from the United Arab Emirates, Saudi Arabia, Kuwait, Bahrain, and Oman are only able to access the exchange to buy and sell digital currencies.


One of the most important features that a website should have is the Two-Factor Authentication especially if that website handles digital or fiat currencies. Here at they also have a multi-signature feature that increases the security level of all transactions happening on the website. You can read more about this awesome added feature of this website here.

Trading with

How does a regular transaction work here at It’s really simple actually; it’s like buying a can of soda from your favorite vendo machine! You get your money on the website, then it spits out the cryptocurrency you wanted to buy. Here at, they offer BTC and ETH for AED prices. You can, of course, choose to go with USD if you want to. At the time this review is being written, the current price for 1 BTC is at $17,605.26 and has been steadily going up for the past five months.

The process is simple; you purchase a voucher with the desired AED amount. After the voucher has been chosen, you will then be redirected to the payment tab where you pay for the BTC voucher. After the payment has been received and confirming it, your available balance is updated with the purchase and at this point, you are now able to redeem the voucher for the current price of the BTC exchange.

Since we are not from the Middle-East, we were unable to actually see the exchange market that they are offering their audience with. What we do know is that they do not have a trading platform available here and it’s just an exchange purely made for an exchange of Fiat currency to digital currency.


There are no listed fees on how much percentage they got from their listed BTC but you do not have to pay additional fees if you want to purchase or sell BTC through the website.

Deposits and Withdrawals

Since we are unable to access the trading part of the website itself, we are unable to provide you guys with the deposit and withdrawal fees. All we are able to confirm is that the website accepts BTC deposits and withdrawals. Withdrawal fee for BTC starts at 0.0004 BTC up to 0.005 BTC. They claim that in most cases you are able to ask for it to be faster, but we cannot confirm that. If you guys have any idea on how much the withdrawal fees are, please do let us know in the comments section below.

Customer Service

Quite sad since they only have an email customer service channel wherein their customers are able to reach them from Sunday to Thursday, 9:00 AM to 5:00 PM through

Supported Payment Methods

  • Credit Card

Supported Countries

All countries except:

  • Cuba
  • North Korea
  • Iran
  • Syria

Pros and Cons


  • Accepts Credit/Debit Card payments
  • Professionally designed website


  • Website focused on the Middle-East
  • Access problems for people not within the region
  • FAQ’s doesn’t help that much
  • Possibly very high fees

BitOasis Review Conclusion

The website is clearly one of the exchange websites that do not have any trading platforms in the website for BTC, Fiat, or Forex trading. What’s great about is that they offer a clear service that everyone understands, and that is the straight trade between Fiat and BTC for their own specific price. The only problem that we found out was that their FAQ’s wasn’t really that helpful when it comes to answering regular questions like the withdrawal fees, deposit fees and BTC to fiat conversion rate. All-in-all, we are unable to provide a concrete conclusion on the website since we are unable to access all its features. But as far as what we’ve seen with, they are a great exchange website with an easy-to-understand design.

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Share your Experiences about

9 User-Reviews for
  1. Karl, 1. April 2022

    Horrible experience. Preprogrammed responses. Exceptionally high transaction fees. Look elsewhere They take your money and provide amateur service.

  2. Vivek Gupta, 12. May 2021

    Honestly, I am frustrated with the time that it is taking to get confirmation / visibility of direct AED deposit. It has been 10 days now and in spite of sharing the SWIFT copy – there is no acknowledgement of the funds-receipt.
    Very poor customer service and response!

  3. JS, 1. March 2021

    Huge fees, worst customer service in the industry. Supposed to be a local exchange but when you withdraw its an international transfer that takes WEEKS to clear! They also refuse to give you Swift copies of the transaction.
    Its like they are hiding their accounts.

    WORST exchange I have EVER worked with! Wish i closed my account years ago!

  4. Mohamed, 4. November 2020

    High Rate , Bad customer service .
    they charge high fees and they give back bad support service , if i pay high fees for an exchange i expect high standards of support , my coins are lost they never reply back to my emails i should email them 10 times to get a wrong answer from them.
    dont waste your investment it is frustrating

  5. uknown, 30. December 2019

    Where to start, it’s better to make it as points:
    1. they have very high transaction fees amount on 0.0005BTC this should go to blockchain but hey if you go to another broken with 0.0001BTC expect faster transaction time than BitOasis. it’s so slow, i’ve been using them and other service (limited cap reasons) and most of my transaction with BitOasis i just lose money

    2. HIDEN CHARGES, HIDEN CHARGES,HIDEN CHARGES be extremely vigilant about hiden charges especially if you are using credit card. not only they charges 4.5 (if you buy gold and resell it won’t received this rate) if you use any MENA currency provided they will present the overall charges in choosen currency and once you complete the transaction BAAAAAAAAMMM extra charge from payment provided for currency conversion which is not showing anywhere in their website. yes you can find it in fineprint

    3. customer support just so bad, not only you will not have direct 1-to-1 chat like other reputable companies, expect delays in reply with customer support who are prefilled with ready-made answers where they actually dont read your question just seems looking for keywords in your message and copy past the answer, it will take you 3-4 emails repeating the question until you get email from one higher answering half of your question correctly.

    4. No trasnfer confirmation visible, one of the main things that completely drops the transparency and trustworthness to the bottom is that if you make any transfer with them, you will not see any information about your transaction in the blockchain via their platfrom which when i first used their platform i found it very strange, all reputable companies give you this information available in their website to show you the transaction status in the blockchain (not only pending, processing). why they are hiding it? (for the smart once will know why)

    I’ve read many comments here stating that they are the only company in UAE, don’t be fooled, simple search and you will get dozens respectable companies with much appreciate rates

  6. Jon, 27. June 2019

    System has too many bugs. Never works properly and very high fees!!!!!

    Avoid at all costs.

  7. ahmed mohamed, 4. September 2018

    Hi ,

    I sent them many times regarding my case . I can’t access my account due to technical problem . there is no proper feedback from their side . anyone know their new office here in Dubai ?

  8. unknown, 15. June 2018

    I have been investing/trading in cryptocurrency for more than 2 years in bitoasis and etoro.
    from my experience bitoasis has the best rate. it is reliable website that you can relay on.
    as mentioned it gives the users bitcoin wallets and trading.

    Compare to the leading platform Etoro they take a lot of percentage for sell/buy actions.

  9. muhammad kashif, 12. April 2018

    hi there its really a very good platform for the trading for bitcoin and ethereum but 1 thing is very bad withdrawal of your cash coupons , they will take more than 10 day to send your cash back which is so annoying ,first you receive email withdrawal will take 4 working days then after 4 working days they will use your more 3 days more then deposit in your account that is really too much irritating to held your money in the air u can’t trade or buy anything.