Review 2021 – Scam or Not?

“The easiest way to buy, sell and store digital assets in Asia” – This is what is written on the website façade and we will be able to prove that on the review that we will be doing on them today. Come and join us as we look into their website features, know how to create an account, and determine if it is really easy to buy and sell through their website. Without further delay, let’s talk about that!


There are a lot of websites that offer exchange services all over the internet but every one of those websites are unique and knowing their background or company information beforehand is critical for future investments. What do we know about The company is spearheaded by their CEO Yusho Liu and is based in Singapore and their goal is to provide BTC exchange services all throughout Asia.

Verification with

Creating an account with the website not only proves that it is an easy task, but this also determines if they are willing to accept registrations from around Asia or are they tied to specific countries only? Let’s head on to their website and start the registration process. To create an account, we only need to provide our name, active email address, password for the new account and accepting their terms and policies.

A confirmation email will be sent to the provided email address, by clicking this you are confirming all future transaction notifications will be sent to that email. After this has been done, you are now able to log into the account you just created! The default page right after creating an account will show the Two-Factor Authentication page along with the verification of identity.

To verify an account, the website will need to have your local phone number from Singapore and Malaysia. This means that if you are not from either of the mentioned countries, you are unable to verify an account. With this being said, our question earlier has been answered. They do not accept verifications outside the mentioned countries, which is quite sad since they bluntly advertised they have the easiest way to buy, sell and store crypto in Asia.


Aside from being a crypto wallet, the website offers buying/selling currencies. This feature cannot be viewed unless the user has a verified account. Also, one feature that was already mentioned is their ability to add Two-Factor Authentication for your account. This is great since adding another later of security helps you sleep at night knowing that any alterations or requests from your account cannot be done without your knowledge.

They also have a referral feature that you guys should be excited about. The different between their referral and other websites is that not only the inviter gets commission; the person invited also gets a referral bonus! For every SGD $100.00 being traded, $5.00 gets back to your account and another $5.00 is sent to your friend that spent $100.00 for trading. This means that their trade of $100.00 is basically just $95.00 per trade! How cool is that?

Trading with

Since we are not based in Singapore or Malaysia we were unable to get you guys a preview of their exchange platform. We do know however that they offer BTC, LTC, and ETH against SGD and MYR. This means that aside from the wallet service they strongly advertise, they do work as an exchange website for cryptocurrencies. The only issue with it is that the verification process is focused on Singapore and Malaysia. Right after we finished our registration, we got an email congratulating us on creating an account with them. Along with the congratulatory message, they noted that they need two proofs for ID and address provided.

For verification purposes, the website will ask for your local phone number whether this is from Singapore or Malaysia. The Identity verification is quite long and detailed since they will require you to provide your complete name, nationality, date of birth, city, address, zip code, your passport number and a picture of your passport. They will also require their customers to submit a photo of you holding the passport with a piece of paper saying (writtern) “Coinhako” and the date the picture was taken.

Proof of address document can either be a bank statement, utility bill, tax return statement, or government issued letters. Compared to fully-pledged trading websites that offer Forex, and commodities to trade, exchange websites would likely not have any leverage trading feature due to the volatility of the market.


When it comes to exchange fees, a charge of 0.90% per transaction is imposed. Compared to other exchange websites, the fee here at, the fees are far expensive that its counterparts.

Deposits and Withdrawals

Here at they do accept wire transfers from banks that are based in Singapore and Malaysia. They do not charge any fees for deposits but the bank will always have a fee for the transaction. When withdrawing funds SGD $2.00 up to $5.00 per transfer to Singaporean bank accounts and RM6 (6 Malaysian Ringgit) is charged for Malaysian withdrawals. The website does not have anything regarding crypto withdrawals which mean we would assume that they do not charge crypto withdrawal fees at all.

Customer Service

Now comes probably one of the most important things when it comes to transacting with online websites –customer service. Customer service is often looked over by a lot of customers, which is a fatal thing to do. Where do customers run if they need help with their accounts? Yes, the answer is customer service. That is why, every now and then we would like to remind our readers that having a solid CS team is always a plus on websites you want to transact with.

Here at, what they have is an email support team which people can contact through the little pop-up box located on the lower right hand side of the website. And that’s it! They do not have a phone number wherein people can call which is sad, but they have listed their physical address located at 14 Robinsons Road, #08-01A, Far East Finance Building, Singapore (048545).

Pros and Cons


  • Accepts Fiat deposits
  • No charge for deposits
  • Wallet service


  • High trading fees
  • Only available for Singapore and Malaysia

Coinhako Review Conclusion

Even though we were unable to fully explore the website (due to country restrictions) we still think that the website along with its available features is not that bad. If you guys have personal experience with the company, please do let us know on the comments section below!

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Share your Experiences about

5 User-Reviews for
  1. Officially Hate Coinhako, 3. September 2021

    Please downgrade the rating for this exchange to 0 stars. It is absolutely the worst crypto exchange.

    You might be able to put money into it, but might not see it back in your account ever again. I have a withdrawal made 13 work days ago, their Zendesk (bot? human?) template reply is telling me to wait some more.. AGAIN.


  2. Jason Chua, 21. January 2021

    Coinhako Customer Support is really so bad that one wonders if there is even ANYBODY working there at all.
    Totally no updates, no response and nothing heard from Coinhako when my transactions got left PENDING in no man’s land.
    Multiple attempts and emails sent to their Support and there was literally nothing done.
    To date, my transactions are still left PENDING since 08Jan 2021.
    So sick of Coinhako exchange.

  3. Scammed by Coinhako, 15. January 2021

    Coinhako refuses to transfer 100 coins out and perpetually listed the transaction as pending. No transaction ID, no replies to multiple support tickets sent over various days, no sign they will release the crypto to my other wallet either.

    Total scam with insufficient cash flow to even support basic cash withdrawal to accounts. They might not even have the coins that are supposed to be in your wallet.

    STAY AWAY!!!

  4. Raymond Loke, 6. January 2021

    There is no such company at the 14 Robinson Road #08-01A address

  5. jackofalltrades, 24. May 2019

    WARNING! COINHAKO SCAM ALERT!!! Beware, guys, please don’t ever deposit money into your wallet. The payment will not reflect in your wallet and they will lock your account it for no reason and ask you to pay ransom for your own money. The admins will keep increasing the ransom and ask you to transfer them in bitcoins and promise to release your money if you pay a certain amount but they will keep increasing the amount until you will have no more left to ransom your deposit fiat. End up you lose money even more and more and more. They are scammers and robbers. I have had a very bad experience with them and would like to share this for public awareness. Please withdraw whatever money or bitcoins you have with them or you will be in deep trouble. Pull them out now before it’s too late..You will thank me for writing this warning. I have kept so many pieces of evidence for proof!