hitbtc.com Review 2020 – Scam or Not?

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They claim to be the most advanced Bitcoin exchange today. Let’s see how advanced they really are from their counterparts. Let us talk about HitBTC.com and what do they bring to the table. HitBTC is known for being able to be friendly enough to people that are into creating bitcoin trading bots, thanks to their API’s. When you try and search Google for “HitBTC”, a Wikipedia information shows up, not bad for a Bitcoin website! In most cases you are unable to get any results from Wikipidea when you search for Bitcoin websites.

Review Contents

Anyhow, Wikipedia says that the company is EU-Based, which is quite odd as their website says that they are operating by “HIT Solution Limited” which is located at Unit 19, 7/F, One Midtown No11 Hoi Shing Road, Hong Kong. They have been in business since 2013 and boasts their efficiency when it comes to their matching algorithms.

How fast is the verification with HitBTC.com?

Registration is a breeze with HitBTC and it literally just took seconds and I got my confirmation link on the email provided. But that doesn’t stop there, if you want to fund your account using FIAT, then you need to verify your account and get it out of the “general admission”. How do you get your account verified?

In order to have your account verified, you need to contact HitBTC at compliance@hitbtc.com. And request to have your account verified. Please be advised that you need to use the email address that you registered with them to send the verification email. Make sure that your email should include the following details below:

  • Personal Information (Government issued ID’s)
  • Address
  • Bank account information (For people that want to use FIAT)
  • Proof of Residence
  • Proof of bank account ownership

You can read more about the details on how to get verified through this link.

A note found at the end of the verification guide page says:

“Screenshots and/or electronic documents are not accepted, this document should be paper-based and drafted on original bank letterhead.”

You need to keep that in mind before you submit any requirements to them so that you wouldn’t encounter any problems when it comes to verifying your account.

Verification types offered by HitBTC

  1. General
  2. Verified
  3. Qualified

These are the levels of accounts that you would be able to get with HitBTC, each of these levels have their own advantage. Of course, the higher the level, the higher the trading volume.

For “General” accounts, you can, of course, deposit crypto currency for free and your daily withdrawal limit is EUR 5,000 worth of crypto currency per day. FIAT transactions are not available for the general verification tier.

The second tier would be “Verified” and you get free deposits for cryptos and a maximum of EUR 25,000 worth of crypto currency withdrawal per day. FIAT limit would be $2,000 (USD, EUR) per week and $10,000 (USD, EUR) per month; for deposits and withdrawals.

The final tier is called “Qualified” and, of course, you do not need to pay for any crypto deposits. If you think that $25,000 worth of crypto currency withdrawal is not enough for you then you might want to apply for this verification tier. A “Qualified” account can withdraw more than $25,000 worth of crypto currency per day and FIAT deposit/withdrawal would be $10,000 (USD, EUR) per week and $50,000 (USD, EUR) per month.

Deposits and Withdrawal waiting time

Funding your account can take up to fourteen (14) business days. And when it comes to the withdrawal of funds this can take up to twenty (20) business days.

Demo Mode!

What’s really exciting about their website is that only HitBTC.com offers a demo mode in where you can play with their websites and features and try to feel comfortable with trading without losing anything! With just a few simple clicks, you would be able to enter the “Demo Mode” where all transactions are made for practice purposes.

HitBTC trading fees

Trading fees are surprising low with them as they only charge 0.1% on every market trade and LP orders have a 0.01% rebate on execution.

An in-depth guide can be read through this link regarding their fees.


HitBTC has, of course, a 2-step verification process for all users through the commonly used Google Authenticator. This security feature is used for all logins and withdrawals. Bad thing is that this is not included when you register with them. To enable your 2-step verification security, you need to go to Settings > Security and then setup your account. It is always wise to keep your account secured no matter how small your trades are.

Website Interface for HitBTC

The website interface is something that newbies would not like. It is filled with all the information a seasoned trader would need, but too much information for a new person who just came into Bitcoin trading. Good thing that the Demo Mode is there to help you out in getting familiar with everything on the website.

Customer Support

If you want something answered, they have a ticketing system which serves as their customer service support platform. You can choose from General Questions, Payment, Technical and Verification Questions through this channel. You might want to also read about people that are having problems with their HitBTC account through this forum
post. This might give you an idea on how they operate.

Affiliate program with HitBTC.com

You can also be an affiliate with HitBTC and earn through your referrals! They actually give a lot back to their affiliates, so do not miss out if you want to be a part of people that has good passive income with them.

Supported Countries

There are no restrictions on certain countries at HitBTC.

HitBTC Review Conclusion

HitBTC is general is something far more different than any other trade/exchange websites out there today that handle FIAT and crypto currency trading. The demo account is really a step above the rest wherein you can actually feel the rush in trading without damaging your wallet. Is it worth to try out? Well let the demo account do the talking for you, you might love how it all feels. At the end of the day, it is still your decision to make.



  • New Technology
  • Demo Mode
  • Affiliate Program
  • High trading volume


  • Getting verified needs a lot of information
  • Fees are high
  • They have API


Go to hitbtc.com
Share your Experiences about Hitbtc.com:

127 User-Reviews for Hitbtc.com
  1. Ernesto, 17. August 2018

    Not the best exchange but not the worst either, Gonna stay here for a while but please reduce the fee to zero

  2. Nick, 17. August 2018

    Verification took unnecessarily long. It’s (I believe it is) the most secure and reputable of all exchanges. Once in, trades are lightening quick. Their analytics is on par with a typical trading floor analytics. They are supported by Swiss Quote, so they’ll eventually get better. They are licensed.

  3. Jim, 16. August 2018

    I have already used the services of this exchange several times and so far no problems with transactions have arisen. The exchange rate is fast and I am mostly satisfied with it…

  4. Dean Barrow, 15. August 2018

    The verification took a bit of time but ever since that it’s approved I have been doing a lot of transaction all good so far, it’s a decent exchange. Easy to use interface and small fees.

  5. Jimmy N, 14. August 2018

    I am new to crypto’s. HITBTC is my first and currently only exchange. I sent papers and doc’s and waited patiently. It took 3 weeks and I now have an account. I see no problems so far. I just hope that when I sell – all will be good. I have nothing to complain about at this point. just wanted to share my experience after I saw some other people complaining…

  6. Nick, 14. August 2018

    Really low fees and fast service. What else do you need?

  7. Rosa, 13. August 2018

    It is great to see that HitBTC is oriented towards both beginners and experts. If you need a helping hand, you can always contact their support team via their request system where you post ticket concerning your issue or query. The customer support usually responds within 24 hours to the requests.

  8. Binn, 13. August 2018

    Good and convenient platform. There are no problems with withdrawals – this is the main thing for such platforms, in my opinion, the rest is secondary.

  9. Poppy, 10. August 2018

    Using the nigth mode everywhere I can. The only thing I am wondering about is why there’s a night mode for the ‘Exchange’ tab only. All the others are default style.

  10. Mary Cooper, 10. August 2018

    HitBTC is a multi-currency exchange platform. They support more than 300 cryptocurrencies, including all the major altcoins and tokens. Even if you are a beginner, you can easily start trading with small amounts before you get more confident.

  11. Jimmy, 8. August 2018

    I have to mention that HitBTC offers a more advanced trading platform than most of the exchanges nowadays. Their fees are competitively low. Let’s say if you would like to make money through trading different cryptocurrencies, HitBTC offers you the great tool in order to do it successfully.

  12. Lizzy B, 7. August 2018

    Despite some negative things told about this exchange, I won’t stop using it… You can tell whatever you want but the service is great

  13. Daniel85, 6. August 2018

    This exchange has always been userfriendly to me and I just can’t agree with all the people telling the opposite. I’m sure this AML policy will help devs to protect their exchange from ‘illegal’ traders and money launderings.

  14. Lily, 3. August 2018

    I’ve used many exchange platforms. Some were good, some not. Hitbtc is a solid and reliable platform. It’s not the best exchange on the market, but it’s in the Top 5.

  15. Andrew, 2. August 2018

    What’s demo mode? Where can I find and try it?
    I’m just searching for a good exchange at the moment…

  16. Jones B, 29. July 2018

    This exchange is a complete fraud and scam. I lost my phone and my 2fa authenticator. I gave them information that only I would know including my recent hashes from last transactions and my photo ID. They are keeping my money along with my ID information. They say they sell your ID information on the web. DO NOT USE THIS EXCHANGE!

  17. Paulie, 28. July 2018

    HitBTC, is a SCAM. My phone was defective and I lost access to 2fa authenticator. I gave HitBTC all necessary information they locked me out of my account and I am out over $3000

  18. Miller, 25. July 2018

    I was not able to buy xmr this week, I contacted support. Everything was solved quickly. Thanks.

  19. Hazem Samman, 24. July 2018

    I don’t believe its a scam but suffer serious deficiency in their level of support and commitment toward traders.

    Hitbtc management have decided to suspend withdrawals of thousands and thousands of traders and hold their funds (you could be the next) and took them in an ride called KYC/AML process which involve providing sensitive data including but not limited to passport copies, selfies, utility bills, credit card, bank statements, source of funds, history of trading, screen shots of trades made in the past…etc, which has proven to be a very long and potentially endless process due to the amount of time taken by their support and security teams to respond and move to the next step before they go back to square one and repeat the cycle again and again, I hope this is not intentional, if you are in the same miserable situation do not drop your funds and move on, this is your hard earned money which is own by you and not Hitbtc…..you are not alone, there are thousands and thousands of traders suffering the same situation since several months, continue chasing, hoping that this will get back your hard earned money.

    Having said that Hitbtc is a truly advance trading platform which combine advance feature with the ease of use which turn crypto trading into amazing experience, however, what is the point of trading when your funds get blocked for several months if not forever.

    If you are new to the crypto space don’t let positive reviews fool you out, they could be fake, make your own study.

    Best of luck to all

  20. Mary J, 24. July 2018

    I have been trading on hitbtc for several months and I want to share my thoughts on it. There is a huge number of pairs of coins and tokens, you can work with any currencies and this is good. I personally work with several at once. And some of these coins are not so common on other exchanges. So my opinion on this exchange is mostly positive. The only bad thing is, their toolkit may look complicated if you are a total beginner. I had to read their blog to study all the details.

  21. Frank J, 23. July 2018

    I don’t know why some people write that support answers for a long time. I contacted support several times and they always answered me very fast.

  22. Newt, 20. July 2018

    I can’t say anything bad about this exchange. I also use 2 other exchanges. But most often this one. There are no fundamental differences between them, but Hitbtc is more convenient for me, and I trade on it for so long.

  23. Michael, 15. July 2018

    Don’t even think about using this scam exchange. They may allow small transactions, but anything above 0.5 ETH and they will steal it. This is NO BS. Do NOT use. You’ve been warned. I am still waiting since FEB 2018 for them to process my eth deposit. Use Binance, Bittrex or similar. The positive or neutral reviews here are all fake, and paid for by the scam exchange Hitbtc.

  24. J.E., 12. July 2018

    So far I’m trying to get used to this exchange. The registry process was very simple and now I’m a bit distracted with all the new functions and abilities of HitBTC. I really like the interface, though.

  25. B. Fall, 11. July 2018

    It’s a very ordinary exchange. Just like the others. There are only a few differences: number of tokens and ability to trade fiat. Yet, I don’t understand its color palette at all. Just a strange mixture of blue, red, green, orange and purple. And grey.

  26. Leo, 10. July 2018

    It is my first experience with trading. Brother recommended me to use hitbtc as my first exchange platform, he also encourages me and helps a lot. The registration was simple and it made me more self-confident to continue learning the ABCs of trading.

  27. Sandip, 9. July 2018

    My friend says he often gains great profits here.

  28. Leonardo, 5. July 2018

    Basically, I buy tokens here. There are really a lot of them, compared to other well-known exchanges. This exchange is cool, but I recommend to use several different exchanges at the same for better profits.

  29. Joek, 2. July 2018

    The fees are manageable. Some exchanges take less, but they do not provide such good service as hitBTC. Support is always here to help if anything goes wrong.

  30. Terry, 19. June 2018

    Hitbtc has a very convenient platform toolkit. It’s comfortable to arrive on the platform and start trading. Everything is within touch…

  31. Blake, 18. June 2018

    Not Scam! Do not be fooled! HitBTC is Not Scam! They helped my stuck transaction to pass. The case happened almost half a year ago but now I’d like everyone to hear my story! When I bought IOTA, it didn’t drop into my account. And that made me feel sick. HitBTC never let me down before! I panicked and contacted support at once. The was no answer for a few hours but than the standard apology mail came. Well, I decided to wait for a few more days. And my case was solved. So, all I can say is: there’s no need to panic when you trade on an exchange you trust. I trust HitBTC. And the root of the problems was user overload at December. Now everything is great!

  32. Sarah, 15. June 2018

    Well, for some reason you don’t rate it high… I think it’s a bit better exchange than you describe it… At least i myself had no issues with trading on hitbtc.

  33. Granny, 14. June 2018

    They do not have demo mode now. this is unfortunate. But I don’t need it anymore… Well, for newbies it would be useful. Anyway, Hitbtc is still doing great.

  34. Pat, 12. June 2018


    -withdraw not available
    -KYC mailed 3 times , still support keep requesting
    – deposit works fine, withdraws don´t
    – support send useless copypaste idiotics tips
    – support “look into it ” for past 24 months….
    – support will contact you soon … for past 7 days…

  35. Batsy, 7. June 2018

    HitBTC is quite easy in understanding and it makes the site very convenient in use. And the number of tools makes the trading more accessible to every category of users.

  36. Nicholas, 5. June 2018

    Large liquidity, low fees. What else would you need? As a trader, I can say that HitBTC is the best exchange I’ve ever used.

  37. Kaden, 5. June 2018

    To my mind, HitBTC looks much more solid among other competitive exchanges. It’s time-tested and has a great community.

  38. wagdy eskander, 28. May 2018

    I had no problem with any other crypto currency exchanger to deposit or withdraw any kind of coins.
    This exchanger HitBtc they don’t respond to any emails regarding complaints or questionnaire.
    I accidentally found a complaint from one of their members about refusing his request to withdraw his coins.
    I decided to do the same to know exactly if this is true or not.
    I’m now %100 sure that it’s true- I want to get all my money from this exchanger but they do not respond.
    What can I do now- I need to get my money but they do not allow me to get it and this is for sure illegal because to my knowledge there isn’t any financial institution centralized or decentralized has the right to keep somebody’s money for no reason.
    I tried several times but no answer and now I need this money urgently.
    I really need your help.

  39. Drogo, 23. May 2018

    I moved to hitbtc exchange a few weeks ago. The reason was quite simple: the previous one wasn’t working very well. Hitbtc is much better. Thanks.

  40. JDRR, 21. May 2018

    If you like scammy glitchy wastes of your time and losing money, HitBTC is perfect for you. HitBTC accepted over 23,000 Siacoin from my miner. Then they didn’t credit it and it’s been nearly two months now. They keep claiming it’s technical maintenance but not updating their system health page. Then they give me the runaround in support tickets by giving no information and closing the tickets when the issue isn’t resolved. I’m losing even more in my time and efforts following up because they keep making me start over. Save yourself the trouble I’m going through and AVOID.

  41. F Nnaji, 21. May 2018

    I would advice that you with draw all your funds from that exchange. They has people within the exchange that specialist in stealing their customers asset. They teamed up and stole all my cryptos. Am not trying to spread fud but these guys are professional criminals and am planning to set up a social media campaign to close down this exchange. You asset is not safe withdraw it as soon as you can. if you doubt what am saying the ticket for my complain about this is #266417 . They do not have a refund policy for customers because their staff members are aware and complicit.

  42. Oren Toppin, 16. May 2018

    Hitbtc is not a scam. Support several times returned my coins back to me when I sent them to the wrong address.

  43. john, 15. May 2018

    i have a account in hitbtc , and i have used more the 3 month but last week i have lost my 560000 doge coin , they just dissapear when i send from trade account to main account one seconds . and i have reported the case but it still can not answer. so do not use hit btc , they are scam

  44. tinydog, 14. May 2018

    The exchange itself is “okay”. The interface is relatively user friendly and responsive. The trading pairs offered are numerous, and the trading is lively. The chart interval is as short as 1 minute. The minimum trading amounts, decimal place limitations, and “amount chunk size” (e.g., amounts for AUTO must be divisible by 1000) are problematic. The TrollBox is amusing, though overrun with pump-and-dumpers/spammers.

    HOWEVER. They need to seriously work on their customer support! Back in February I reset my phone, not realizing that I would lose access to all of my Google Authenticator tokens. With some effort I successfully regained access to all of my exchanges/ICO sites/etc., EXCEPT for HitBTC. TL;DR: after 77 days, my 2FA issue (ticket #251942) is still not resolved. Here’s the full timeline:

    2/26/2018 – I e-mailed support{at}hitbtc{dot}com (the e-mail address shown on their 2FA confirmation screen at that time, though today I see that the e-mail address has been replaced by a link to a support portal web page), requesting that my Google Auth 2FA be removed and explaining what happened. No response.
    3/5/2018 (1 week later) – I e-mailed them again, requesting an update and asking if they needed additional information. No response.
    3/8/2018 – I read on a forum that the correct e-mail address was actually support{at}hitbtc{dot}zendesk{dot}com (even though that wasn’t the address shown on their site), so I e-mailed the Zendesk address including a selfie with my ID, and a screenshot of my e-mail web site showing the very message I was composing.
    3/15/2018 (1 more week later) – I finally got a response from Christina Nunes at HitBTC (ticket #251942), requesting that I send her a photo showing my face next to the e-mail she sent me. It was a very awkward pose, crouching on the floor facing away from my work computer, but I sent the photo within 1 hour of her request.
    3/20/2018 (5 days later) – Christina responded, stating that my request had been forwarded to their Security Department and that it would take them “up to 2 weeks” to remove the 2FA from my account.
    4/24/2018 (34 days later!) – After more than a month, their next message came from Martina Castellon at HitBTC, stating that their Security Department required MORE information. They wanted “information about your recent account activity (several transaction hashes, or trades you’ve made, etc.)”. She closed her message with, “Looking forward to helping you.” My incredulous response is perhaps best conveyed as a direct quote:
    “Are you kidding me? I haven’t had access to my account for almost 2 months. I don’t HAVE any recent transactions! And I don’t have access to my HitBTC transaction records, since I can’t bloody log into my HitBTC account. Shall I repeat myself? I can’t tell you what the last transactions on the account were, because I can’t log into the account to see them! I’ve provided just about every piece of information I am able to. {e-mail} is ME, and I am {name}, just like my ID says. I am the sole owner of the HitBTC account with the login e-mail {e-mail}, phone number {phone}. Do you plan to drag this out for even more months, is your plan to wear me out until I give up and you can steal my money, or would you please just give me access to my damn account again? Thank you.”
    5/14/2018 – Today, 20 days after my last message (and *77* days since I initially contacted them), I have not yet received another response from them, and I still don’t have access to my account.

  45. Phil, 8. May 2018

    Word to the wise…do not keep many funds on this site. Their support is sub-par to just about any other exchange I have dealt with over 6 years. Every transaction you do on their site be sure to log in a file you will always have access to, the transaction ids, wallet addresses, hashes, dates, etc. if you ever have to reset your 2fA this will be required or they take your funds, which may be part of their overall scam.

  46. Kip Jeanlouis, 7. May 2018

    The cool thing is that many new promising tokens and coins are immediately added! Although not all, but the majority.

  47. F Nnaji, 30. April 2018

    How on earth can all these is been going on and this exchange is still live robbing people. Their staff members have hacked into my account and have cleared all my assets. This exchange needs to be shut down immediately. Scamming people is not legal the crypto regulatory bodies should look into to see they would refund customers their assets. hitbtc should be delisted as an exchange platform in the coin market.

  48. daniel normann, 30. April 2018

    Hitbtc is a scam; they do not hesitate to steal your money! please try to warn everyone; they stole mine and I do not want anyone to effected like me; its so sad. I believe in justice and I know they will regret.

  49. Jim Sonnet, 28. April 2018

    HitBITC is commonly discussed on major coin forums as one of the dangerous exchanges to deal with. Look no further than SmartCash’s Discord where admins and community members unanimously do not recommend trading on HitBTC as it is unreliable and has held peoples currency for periods greater than one month! This is not a one off occurance, but is frequent. Many people openly accuse the exchange of stealing the staking rewards.

    This opinion is echoed on Dogecoin forums where users claim Dogecoin transactions have “mysteriously” become locked up and prevent users from withdrawing their coins for extended periods… Look at the Telegram feeds for most major coins & Tokens and you will find HitBTC appearing on blacklists.

    More recently senior identities of major projects have begun to question whether the exchange is solvent and potentially exposed to upcoming fraud, money laundering, tax evasion and claims of market manipulation & front-running… I believe HitBTC is to be one of the exchanges exposed by Cryptocriterion in the coming months.

  50. Nickolas83, 26. April 2018

    Thank you for sharing your thoughts. I would rate it 7.8/10. Hitbit is quite a good exchange, but support could work a bit faster.