Kraken.com Review 2019 – Scam or Not?

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Kraken is the largest Bitcoin exchange in euro volume and liquidity. After trying to help MtGox recover from the hacking attack, Jesse Powell decided to offer the world the first professional BTC exchange – that’s how Kraken was born. The company was founded in San Francisco on 28th of July, 2011 and remains based in California.

The platform is an excellent choice for European users, but after a number of acquisitions in the last couple of years, their focus seems to be shifting from Europe to Worldwide market. kraken-cover

Verification

The verification process is straightforward, but Kraken can be a bit strict when it comes to the higher tier verifications. There are four tiers. Tier 1 and 2 take only a few minutes, but it can take longer if the application requires manual review. Tier 3 verification usually takes a couple of days to complete.

Kraken doesn’t allow deposits, withdrawals or trading without verification. Here’s how the user’s limits increase with tiers:

Tier 1 – Deposits and withdrawals are available in digital currency only. Trading, on the other hand, can be performed with digital as well as fiat currencies. Tier 1 verification requires:

  • Full name
  • Date of birth
  • Country of residence
  • Phone number verification

Tier 2 – Deposits, withdrawals, and trading in digital currency are available. Depending on the country of residence, some users can get access to fiat currency deposits and withdrawals. Tier 2 verification requires only the user’s address.

Tier 3 – fiat currency deposits and withdrawals are available, and the funding limits are way higher than Tier 2. Tier 3 verification also allows margin trading. The verification requires:

  • Valid government ID
  • Recent proof of residence

In order to deposit fiat currency in the US, Canada, Japan, Germany and other countries depending on the type of currency, Tier 3 verification is necessary.

Tier 4 – Tier 3 with higher funding limits. Tier 4 offers both individual and corporate accounts. Verification for an individual account requires the KYC documents and a signed application form. Corporate account verification requires contacting support.

Deposit and withdrawal limits are sorted per tiers:

Tier 1 – Fiat deposits and withdrawals are not possible. Deposits in digital currencies don’t have a limit, while withdrawals are limited to $2,500 per day and $20,000 per month. Verification for Tier 1 requires some basic personal information.

Tier 2 -Deposits and withdrawals in FIAT currency are limited to $2,000 per day and $10,000 per month. Cryptocurrency withdrawals are limited to $5,000 per day and $50,000 per month. Verification requirement for Tier 2 is address verification, which can be confirmed with a utility bill on the user’s name.

Tier 3 – Fiat deposits and withdrawals are limited to $25,000 daily and $200,000 monthly. Withdrawals in digital currencies are limited to $50,000 per day and $200,000 per month. Tier 3 verification requires address verification from Tier 2, National ID card photo, Social Security number for US residents, and ID confirmation photo for German residents.

Kraken accepts the following fiat currencies:

  • US dollar
  • Canadian dollar
  • GB Pound
  • Euro
  • Yen

And users can trade these cryptocurrencies:

  • BTC
  • The DAO
  • ETC
  • ETH
  • DOGE
  • DASH
  • ICN
  • LTC
  • REP
  • XLM
  • XRP
  • ZEC

Possible trading pairs and fee schedule for each pair can be found here.

Kraken Fees Analysis

When it comes to fees, Kraken has reduced its prices drastically in order to stay ahead of the competition and currently is one of the cheapest trading platforms. The exchange charges the following fiat withdrawal fees:

EUR SEPA Withdrawal – EEA countries only €0.09
GBP PayCash Wire Transfer – 0.19% with £10 minimum fee
USD PayCash SEPA – EAA countries 0.19% with $15 minimum fee
USD SWIFT Withdrawal – all other countries 0.19% with $15 minimum fee
USD SynapsePay – available in 37 US states + DC, $5 flat fee
CAD EFT Withdrawal – Canada only, $10 CAD flat fee
JPY Domestic Withdrawal – Japan Only, ¥300 flat fee

Cryptocurrency withdrawal fees are even lower:

  • Bitcoin ฿0.00050
  • Ether Ξ0.00500
  • Ether Classic ξ0.00500
  • Ripple Ʀ0.02000
  • Litecoin Ł0.02000
  • Dogecoin Ð2.00
  • Stellar STR 0.00002
  • Iconomi ICN 0.200
  • Zcash ⓩ0.00010
  • Augur (REP) Ɍ0.01000

When it comes to deposits, Kraken doesn’t charge fees for the majority of transfers, but wire transfers carry the €5 fee for EU countries and 0.19% fee for USD and GBP deposits with the minimum of $20 and £10 respectively. All digital currency deposits are free as well, with the exception of Ripple which carries a fee of 50XRP.

Trading Fees

Trading fees are charged for both maker and taker, and they start at 0.16% for the maker and 0.26% for the taker. As the trading volume increases, fees percentage steadily drops all the way to 0.00% for the maker and 0.10% for the taker.

Trading

Kraken offers less than ten different cryptocurrencies for trading, but it is possible to make direct trades between all available pairs. Together with five fiat currencies, the exchange gives enough trading options for everyone.

For those who are looking to have maximum control over their trades, Kraken remains the best choice.

kraken-order

The exchange doesn’t support derivates or futures trading, but it has all the functions that can be found in the forex trading markets. Users can use limit orders, advanced orders with predefined triggers, leveraged positions, margin trading as well as short selling.

Margin trading is available on these currency pairs: XBT*/EUR, XBT/USD, ETH/XBT, ETH/USD, ETH/EUR, ETC/XBT, ETC/ETH, ETC/USD, ETC/EUR, REP/XBT, REP/ETH, REP/EUR.

XBT is Kraken’s short for Bitcoin, used instead BTC.

Ease of Use

Kraken software is highly rated for both professional and beginning cryptocurrency trading. The interface offers simple, intermediate and advanced templates, helping beginners to get their bearings and at the same time allowing expert traders to use all the advanced options they need.

The trading platform has official iOS application. Android app exists, but it’s unofficial version, made by Bitrocket IT.

Support

Kraken offers 24/7 support, with instant email and chat responses. The support isn’t very highly rated and it can take a couple of days to react, so some people were forced to act like this guy.

Other than that, no serious complaints were posted.

Kraken.com Security Check

Kraken is probably one of the most secure online cryptocurrency exchanges in the world. In the aftermath of the Mt. Gox collapse, Kraken was the first company to create a cryptographically verified proof of reserves which shows that the exchange holds 100% of customer funds, as it should. They hold the majority of funds offline in cold storage. Their servers are held in secure facilities with armed guards, retina scanners, and top-notch video surveillance.

kraken-main

The company has two-factor authentication, PGP encryption for email communication and global setting lock, which prevents any account changes in a particular time period.

So far Kraken hasn’t been hacked, but there were cases where careless users got their accounts hacked due to lack of 2fa security.

But even if their security is top notch, it happened to a lot of traders that kraken has capacity problems when there is a  lot of volatility in the market. That is problem when you want to react quickly to a market change or you want to buy/sell but the exchange is not responding.

Kraken Review Conclusion

The Kraken is a real industry leader, and one of the best bitcoin exchanges today.

Pros

  • Low fees
  • Excellent liquidity in EUR markets
  • Margin trading supported
  • Only exchange platform selected to support investigation into Mt. Gox’s stolen Bitcoins

Cons

  • Weak support for mobile platforms
  • Often has uptime problems when market gets hot
  • The support is slow and crappy, verifications take ages
  • Volume lags a bit in BTC/USD

If you’re looking for a safe exchange with low fees (especially if you’re in Europe), then Kraken is an obvious choice. Post your experience with Kraken exchange in the comments, we would love to hear from you.

Go to kraken.com
Share your Experiences about Kraken.com:

162 User-Reviews for Kraken.com
  1. Samuel, 17. April 2018

    Hello Everyone , when it comes to hacks such as bit coin mining, payPal hack , western union flips and others i will only prescribe Crypto Investor for any one because i am a living testimony for his works i just received $50,000.00 USD from his payPal hack . guys mail him now if your looking to get quick cash (cryptoinvestors80@gmail.com) trust me after this you will also have a testimony to share.

  2. WENDY LEE, 15. April 2018

    I had Withdrawal problem from this crypto exchanges,it has caused me a lot of lost, i lost 40 bitcoin first and lost cryptocurrency worth $168000 worth again with bittrex and bitconnect, i was thinking ill probably have to sell my two cars to cut the lose, but an analyst who got into cryptocurrency earlier than I did referred me to riotchargeback,at,tuta.io. while I was sure bent that my money was completely lost, to my almost surprise and shock,I got my bitcoin (money back) . He only charge 10% after recovery ,for me that’s fair enough ,didn’t have to sell my car or anything for that matter.You can thank me later, its really worth a try.best of luck folks.

  3. michael, 12. April 2018

    the support is pretty bad , i cannot trade most times because of some stupid bugs they have.

    waiting in the support queue for 30 mins but i am number 1 in queue position .
    now they dont allow me tgo withdraw some coins

    this trading plattform is a joke

  4. Judi, 6. April 2018

    I was not a careless user. I had a 2f authenticator. My account was hacked for 18,000. Not much to some but all of my life savings.
    I keep being told that it is my email that was hacked. Ok- if my email was hacked ( had a deep scan done and no issues) but even if it was, I had a 2F authenticator. My authenticator is on my cell phone. Someone may have hacked my email, changed my password but how could they have withdrawn funds without the 2f authentictor?
    Waiting for investigation but slow response for such a serious crime.

  5. Jesse, 28. March 2018

    dont put money on that exchange its about to be shut down by the governement. they scam and steal your money, trading platform is full of bugs that will cost you all you have, they dont repair becaus its convienient to steal even more, dont use this

  6. wildcadie, 28. March 2018

    It a scam, dont trade there you will lose your money due to errors in the software. also they are under investigation by the governement and chances they got shut down is big.
    dont put money there

  7. cechetta, 27. March 2018

    total SCAM stay away from kraken

    Open letter to the CEO of kraken Jesse Powel

    WARNING: before reading below letter first read and agree on the disclaimer below this letter! By replying or reacting on this letter you admit that you agreed on the disclaimer.
    Don’t get kraked.
    Jesspow your responsibility is tremendous not only to the customers of kraken but the whole BTC community (and people that got goxed) as you playing with the future of BTC and our money. Knowing and confirmed by yourself that kraken trading platform is full of bugs and errors even beyond repair you still take people’s money and think you going to get away with this, think again.
    You can say that is the costumers own fault, BUT…. There is a side effect!
    The many pending lawsuits against kraken (in silence because of obligated arbitrary procedure) will start to see the light and trigger more alarm bels on the governments side, the risk of being shut down by them is real and plausible. But on the Kraken Titanic, the band keeps playing, refuse to settle the many cases blaming the costumers, and stay open for business even with malfunctioning software bugs.
    You just simply cannot run business earn huge amounts of money without any responsibility or obligations no matter what your disclaimers saying, juridical kraken disclaimer is one sided and UNREASONABLE for customers, it can be annulled before court.
    I lost 25000$ and all claims by now reached to over millions of dollars, not because of bad trades but because of kraken malfunctioning trading platform that should be shut down instantly it is simply not working and you knew it back then and you know it now, but did not inform the users. I tried to settle this but did not get any answers from you nor your “helpdesk” which is not very helpfully at all. I am not the only one in this case and claims reach millions of dollars by now. The plaintiffs filled @ https://www.consumerfinance.gov/complaint/getting-started the government reached unknown limits and kraken is under investigation by them.
    Saying it is the customers fault to trade on kraken in the first place is bad management, you should advertise this on your website, people don’t trade here we only take your money without any responsibility our trading platform is not working and full of error and bugs but we don’t give a ***, we only want your money. Acts like this are the downfall of bitcoin and is why governments want regulations.
    After mtgox BTC was getting tremendous hits and people are turning their back to BTC never to return, soon BTC will be an elite club of big rich owners but there will be no more people that want anything to do with BTC., forget about wide adoption, BTC maybe will survive but It will be on a darkside in illegality run by an elite of criminals and eventually restrictions and regulations will kill it, it will tumble into obscurity and illegality. Some already think BTC is too big to fail, well think again.
    Soon we will see BTC tumble to 2800 $ which is still to high. So it is not bitcoin that failed it are the greedy arrogant people and badly managed exchanges, malfunctioning trading platforms hacks and thefts that killed it.
    One day I was a believer (and I still am in BTC) but it are the malicious exchanges and the people who run them that are responsible for its downfall. So we got goxed, kraked and darksided,
    BTC is on life support and kraken will give it its final blow. I hope everyone get out safely and can go on with normal life without bitcoin. Withdraw your money from these exchanges as they soon all will be shut down by the governments and with good reasons, not because of BTC but because they steal your money..

    Disclaimer: because of a malfunction in my brain I can and shall not be held responsible for what I wrote.

  8. zippy, 14. March 2018

    My experience with Kraken has always been poor at best, Customer service seems to purposely redirect your questions and gives you wrong answers regarding your questions, and just simply closes support tickets without confirming your issue is satisfied. I asked very specific questions they declined to answer and blamed system lag. However my questions cannot be explained with system lag, and their system always seems to “lag” right before a major crash, so trying to prevent being unable to log into my account to sell or buy at important times, the logical thing to do is to set a stop loss, which brings me to the next problems.

    lately I am suspecting that Kraken is using stop losses against its customers and Kraken is in fact primarily trading on their own site with bots as to manipulate your trades against you.

    When I asked if they bot trade on their own platform, the support ticket was simply closed with the explanation: “I do not understand your question.”

    Especially when it comes to stop losses, It never fails that when your stop loss is triggered it will be at the lowest possible sell point, although there were plenty of orders within a few dollars of your set stop loss sell point. Then seemingly like magic the price bumps up 1% higher and won’t budge until you set another stop loss then yes, The orders around it will disappear then they will eat your stop loss again, and all the orders around it return. Must be that system lag, right.

    This is the only exchange I have run into this kind of behavior. I have had stop losses come within cents and not been triggered, however on kraken BTC Price can come withing $100-$200, then all closely priced orders orders disappear, the market depth indicator gets paper thin for a nanosecond, th stop loss is triggered $100 below the set point, then the price bumps right back up and all the orders around the stop loss return with the market depth indicator recovering to similar levels as it was before. Only Kraken would know where the stop loss is placed so this isn’t trader manipulation. Its exchange fraud.

    I have recorded this and sent it in to the FBI, and the S.E.C.

    Both have informed me that they are aware of predatory manipulative behavior in trading like this and they both have active investigations regarding Kraken.

    PS: I forgot to include that this “System Lag” has been blamed since they started the exchange. seems like a pretty handy excuse to me, our system lags, you lose money, we earn money, you cant do anything about it.

  9. Marylyn Adelaide, 8. March 2018

    Total scammers… I have a lot of proof. They tell you a lot of beautiful things until you deposit, then everything change and you lose your money. For example they told me they will give me the commission fees back until i deposit, then i lost all my money only for commissions, nothing about markets. The commissions was more than my total balance only in one trade.
    Then i claim for my commissions back as they promised me and nothing… i have been scammed and i have proofs. Luckily for me came across Geminihacks (dot (com) they helped me recovery everything I lost within 3days, if you’ve lost money to these scammers do contact Geminihacks (dot) (com) they are the best.

  10. Blink, 7. March 2018

    Kraken has denied me access to my account for almost 2 months now. First it was randomly locked and i was told i needed to provide verification in order to have it unlocked. I provided the requested information and have been ignored for the last 5 weeks. I’ve filed complaints with the BBB and FTC. The BBB has come back with no responses from the company. It appears they have stolen approximately $6k worth of crypto. I am now in the process of seeking legal council on the matter. Please let this be a very real warning to anyone considering doing business with them.

  11. emma, 5. March 2018

    BEWARE! Do not use kraken.
    1 Slow to fund accounts with crypto purchases.
    2 Unfriendly staff.
    3 High fees.
    4 Software shuts down at critical times.
    5 Policies geared to make money at your expense not help you make money.

    You’ll lose money faster than you can make it on kraken.

  12. Tom, 1. March 2018

    support is crap, kraken is crap, stay away for the sake of your nerves and remaining years of life.

  13. Alvin C. McDuffie, 27. February 2018

    hello, I want to introduce y’all to an exchange service that pays you fast when you sell bitcoins and any other crypto to them and they pay directly to your bank account at now extra charges

  14. Ali, 15. February 2018

    Kraken is a selfish company. I don’t recommend at all. I lost tons of money because of them. Even I can not access my account over 2 months, they do not respond emails. hopefully they are going to end up in the court soon.

  15. Bill Farmer, 4. February 2018

    Kraken is a scam. They are only out to steal your personal information. They will assist you with account verification only to the point of the “ID verification photo” step, then they will tell you that the photo is “too blurry”, and no matter how many high-res photos you send, they will always say that the photo is “too blurry”. When you ask for further assistance, they will completely ignore you. They are identity thieves.

  16. Paul M., 28. January 2018

    I’d give kraken 0 stars if possible. This is about as close as you can get to. Crypto scam. I deposited money over a month ago and it has not shown up in my account. I’ve now sent three emails that have been ignored. Do not deposit money with this exchange. You have been warned

  17. Red, 28. January 2018

    Kraken seems to have stabilized recently. I would recommend this service again. Though I’m uncomfortable with giving them my social for tier 3… Just really worries me.

  18. Sherry J Mendez, 26. January 2018

    Credible exchange platform to trade bitcoins at furcoins no sign up, no charges, no fees but prompt service delivery and satisfaction

  19. Burned once, 24. January 2018

    Trued signing up under 5 different emails with 5 different names and none of the account verification codes are accepted. This exchange is BS. Stay away. Would never trust them with a dime.

  20. James, 24. January 2018

    January 23 2018. Kraken continues to be a dysfunctional website. Their AccouVerification Codes to sign up don’t work; the “cancellation of account” feature doesn’t work; and getting a response from their so called support is like praying to a sky God for a miracle.

  21. Sean harmon, 22. January 2018

    RE: http://www.Kraken.com , aka Payward at 548 Market Suite #39656, San Fran., 94104-5401, Jesse Powell, CEO.

    Kraken is a BitCoin type currency exchange.

    Kraken has failed to respond to my query as to why they are refusing to release my cash as their site failed to wire my cash wire withdraw. Our bank has confirmed the failure and I have met all Kraken background checks as required.Their behavior is increasingly defensive and sketchy.

    Is it a massive internet embezzlement crime or just a bunch of web geeks who are screwing up programming code?

    Alarmingly, they are continuing to accept funds and trades—they just are not releasing my earnings! They have failed to reply to 5 inquiries over ~ 1 week too. Something is not right.

    They are in violation of their stated policies— this possible internet deception my involve millions of dollars beyond mine.

    Sean Harmon

  22. MM, 22. January 2018

    Absolute Rubbish. Skip this exchange. I am verified in tier 2. Despite that, I can not withdraw small amount of BTC or LTC or any other currency. Basically you can deposit and trade, but you are not allowed to withdraw or send to your another address.

    I get following message:
    This action is not available for tier level 2
    Your current funding tier level (2) is insufficient for this functionality. Please further verify your account to increase your tier level and funding limits.

    Tier 2 facilities are as follows:

    Daily limits Monthly limits Verify Status

    Deposit (fiat) $2,000.00 $10,000.00 Verified
    Deposit (crypto) No limit No limit
    Withdraw (fiat) $2,000.00 $10,000.00
    Withdraw (crypto) $5,000.00 $50,000.00

    So, you can see from above, PLEASE AVOID THESE SCAMMERS !!!

  23. John, 19. January 2018

    one of the worst exchanges I have ever dealt with , the support takes to ever (if they answer at all) to answer. so many glitches for example, U have to confirm the withdrawal, order etc several times to pass through their servers , same goes to cancelling the order . they have stupid verification system that might take forever to get U verified , otherwise U’ll get your hands tied with their limited bloody withdrawals on a daily and monthly basis. the biggest mistake I made in the crypto world was resorting to kraken at some point , it just hindered my progress and made left struggling just to get the hell out of their for good.

  24. Nathalie, 18. January 2018

    I made a 1000 euros transfer on january 3rd, however I forgot to write the reference and I didn’t receive this funding on my account.
    After two weeks and at least ten emails, I have no answer today.
    Unacceptable.

  25. NOT IMPRESSED, 18. January 2018

    KRAKEN is a FULL ON SCAMI am down $27000 due to negligence and Sorry not not Sorry from them!

  26. Alejandra83, 14. January 2018

    Hi to everybody.
    My experience with Kraken is horrible, i don’t recommend at all use that page for trading. That was my experience: I make an account the 26th of December. When you make a new account you have to wait until someone of the support verify your account. At the day of today ( 14th January ), i still waiting for my verification. I been writing at least 4 emails without answer, nobody helps me, nobody matter my situation. And the problem is that i want to trade and buy criptos but i can’t. And the price of it dont stop growing, with the prejudice that that supposes to me. In summary I DONT RECOMMEND KRAKEN FOR TRADING. Better other pages for trading as Plus 500, eTORO or Coinbase.

  27. Janssen, 13. January 2018

    Don’t open an account on kraken.com. Their site is down for more that 2 days now.

  28. Pietro, 10. January 2018

    I sent a deposit on 28 December and i’m still waiting his accreditation. I wrote a lot of mail and only one reply on 7 January “we are working hard for a better service”. Kraken this is a shit service. Time is money. I’m loosing a lot of money. I could’t buy ETH when his price was still low. Kraken website shows always the 502 error and it is impossible to do trading. Bad service Bad support.

  29. Marc Habib, 9. January 2018

    Kraken is pure crap. Bugs all the time, takes ages to do anything. Each page takes 30 seconds to load, it’s like being back in the 90s.

  30. Alejandro Alvarez, 9. January 2018

    I have been attempting to contact support for the past 2 weeks regarding an issue with my account and I have not received any answer. By mistake I pressed a wrong link that locked access to my account. I have even sent proof of identity confirming that I am the owner of the account, however I remain unable to access my account and every time I seek out to support I don’t get any answer.

  31. roman, 7. January 2018

    Better find something else, they always have problems with everything. And they try to cheat users as much as they can, for example if you have BTC funds on Kraken, when BTG fork occurs, you will not receive any BTG, all users BTGs are kept by Kraken, they will not send them to users. They made a statement, that they will not support BTG after actual fork. So in conclusion, I do not recommend this platform at all. My rate 1/5.

  32. Ramon Marrero, 6. January 2018

    I still problem to get funded. I submit the,required paper work like billing receipt, licence and bank statement and they reject all because need to be submitted in specific formal and quality. I take picture with my camera but they do not accept the quality that came out from my Samsung note mobile. Also I convert the document required in PDF and they do not accept either. Is a nightare to get funded. Also try to call them or write to them is also a nightmare. Is better to spent a day in a bank than getting assistance from them. I have about three months trying to go to the paperwork submittal. It is a nightmare and depressed task.

  33. Daniël, 6. January 2018

    I am an old skool Kraken user. Or better said I was.
    Because I am in the Eurozone I got SEPA payouts very fast. Sometimes even the same day and that even from a DE IBAN to an NL IBAN.
    When the site started to lag and I got numerous Cloudflare errors, I started to worry.
    I am a small trader and I hardly manage(d) to trade on Kraken, because of the minimum trade amount.
    Fortunately I managed to get as much of my coins away from there.
    And even though they are cheering on their Twitter timeline, just check the replies to their cheer tweets, I am now avoiding Kraken like the plague.
    There are many open source platforms they could have migrated to, but they hang too much to their own systrm.
    They USED to be good, reliable and fast. They aren’t anymore

    Their slogan is “Sailing the high seas of success”

    They can better change it tp “sailing the rough seas of getting nowhere.

  34. Bjorn, 4. January 2018

    Well, a liability at best, seldom works, actually It has really never “worked” since 6months ago and when I read ppl are having problem like a year back. When it works, withdraw takes like 20min of persistan trying to reload the page, pretty much same with all “feutures” IF it would work it would be a decent site that enables you to trade EUR/BTC. I will never use this site again.

  35. CryptoKing, 4. January 2018

    DO NOT USE KRAKEN! Seriously. Just don’t.
    My account was temporarily suspended for too many login attempts after THEIR servers were overloaded. Now my funds that I transferred there are stuck – I can’t get a response. Notice how on their website they don’t list an address, a phone number or anything.
    If they fix this issue I’ll fix this review but bits beenover a week and my ticket has been escalated and still nothing.
    This is something that would take them literally 30 seconds to fix.

  36. Alvaro, 3. January 2018

    My account has been blocked for several days and I do not have an answer from kraken, I’m losing money, and they do not give me a solution to activate my nose to do so they can respond now.

  37. Chris Daniels, 3. January 2018

    Kraken Stole $25,000 USD for over 3 months. They claimed they sent it back to me but never did. I asked them to look into and it took over 3 months, with dozens of messages. They kept pointing fingers at my bank and finally the found out they “supposedly sent it to the wrong bank account”. I had to threaten them with legal action and lost over $90000 gain. Bitcoin was 4000 when i sent them the money, by the time they settled it into my account, bitcoin was over $15000. Kraken is a piece of crap. Never do business with this shady exchange. Better of with Gemini.

  38. Rick, 2. January 2018

    Very bad! I deposit money but no response, support isn’t working and I am afraid I won’t get my money back. Shame on you Kraken!!!

  39. luca, 29. December 2017

    I confirm that Kraken is in great difficulty and the platform is unusable as well as unreliable, causing waste of time and money. Requests to support have no answer or if they are answered are mockery

  40. Jodan, 29. December 2017

    Awful Awful Awful Awful Awful. I use Yobit.net. I hate coinbase but even that is better than Kraken. Bittrex may be the best but new user registration is temporarily closed.
    I don’t care what exchange you use, just don’t use Kraken! They say they receive your deposit, but it’ll never be available. They are thieves, thieves, thieves!
    If you are a Kraken Admin and want to give me my $ back I may consider retracting this post. But not if I have to wait much longer. F***ing thieves.

  41. Brady, 28. December 2017

    It is garbage. Nothing on the page works, I have not been able to do anything from my account in months. You either get a 502 error or the “Feature Disabled” error for anything you try to do. Cannot even access the verification tab to verify my accounts. And again this is several months of trying. I recommend looking for other exchanges that are actually reliable. I had high hopes, but they fell very short very quickly.

  42. Maxime, 27. December 2017

    I sold my etherium in April 2017 with Kraken and I never received my money. Kraken support tells me that he has changed provider and his unable to give me my money because he can not trace the transaction. SCAM Avoid KRAKEN !!!

  43. 0 Stars for Krackup, 27. December 2017

    Even this site is a scam I tried to leave and negative report and they refused it 6 times.
    They really a the very worst, don’t use their site.

  44. Scam\Kraken, 27. December 2017

    ABOUT KRAKEN- Fraudsters, coin theives, experts at disappearing funds, account freezers, identity theft specialists, and incapable of verifying any human-being ever.

    ABOUT YOU- You will give them high resolution images of both sides of your license and a photo of your full face, a copy of you bank statement and utility bill, your social security number, bank account numbers, email, telephone and address. Then after waiting to be verified for 4-6 weeks you’ll realize there is no telephone number, no address nor legitimate customer support. Just BOTS telling you to wait of send more personal information at all. You will not be verified EVER and will never trade, yet they have more information than on you tha you Mama and a recent full face photo everything needed to recreate your identity and steal every dime you ever owned. You will then file a complaint with the F B I online’s fraud ftc complaint assistant. And then you’ll go pay $200 a year for identity theft protection. Or if you were unlucky enough to have gotten in you’ll be joining the many thousands who have lost every thing they put into their accounts.

  45. /, 23. December 2017

    Absolutely terrible, took me 2 weeks to deposit money which will be put on hold for a week, then I needed additional verification steps to continue while I was already verified to Tier 2 or ask for a refund. I asked for a refund and I still haven’t gotten my refund! Give me my money back Kraken!
    In my experience this is an extended scam, they’re playing the waiting game and see how long it takes for you to give up on your money.

  46. David, 22. December 2017

    it’s been 2 months that I’m waiting for the verification tier2 and tier3. ridiculous.

    I am told to be patient with customer service. I feel more like being silly or stealing my personal information. Yet Kraken is used by many. I’m disappointed.
    Web page laggg also.

  47. eliot, 15. December 2017

    I’ve been trying to withdraw my bitcoins from this company. There is always a problem. I feel this is a company will take more than you make. The fees and the time and the lack of support will let you know that you’re better off somewhere else. I’ve been writing them for a few months now and only get a computerized email response. They wont let me take my bitcoins out. I’m very frustrated and want to go to the offices and see how to fix this.

  48. rpboer, 14. December 2017

    Letter type is unreadable (font color), slow interface. Order do not pass through fast enough. Login is terrible. Layout and logic is far far beyond user friendly. wish I could leave bit login in is a disaster !!! 2 stars max

  49. a Von, 14. December 2017

    I’ve been trying to submit an order for 36 hours now… All have failed. What the actual fuck?

  50. alexander, 14. December 2017

    I am a newbee but wanted to try and I sent 1 bitcoin to Kraken. To try out I first sent 0.1 Bitcoin, this went without a flaw. Then when I wanted to send the other 0.9 Bitcoin I accidentally pressed the wrong button and got a BitcoinCash address instead of the Bitcoin address I needed to use. So I sent Kraken support an email to apologise for my mistake and to ask them to recover my funds. The answer I got was:

    “It isn’t about finding your funds. The funds are held in a wallet that we control. But since you sent assets to the wrong address, there now involves a great deal of work to recover these funds. Kraken doesn’t have the time and resources to devote to every mistake made by our clients. Trust me, there are many of these cases.That being the case, we are not able to assist you with this recovery.”

    So they make it possible for their clients to make these kind of mistakes but they are not willing to recover any funds. When I made the mistake it was a $ 3500,- mistake. Now it is a $ 12,000 mistake and they don’t have the ‘resources’ to do anything??? They can use (part) of my funds to hire someone to do nothing else and still make a healthy return! AND THERE ARE A LOT OF THESE AS YOU CAN READ.

    In short: STAY CLEAR OF THESE SCAMMERS! On their deposit page they warn you for this so they will just keep your money!