Review 2019 – Scam or Not?

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Huobi is one of the largest Chinese exchange platforms. It’s based in Beijing, China. The trading platform was founded by Leon Li in September of 2013, and the company’s focus is on the Chinese market.


Huobi is one of the “Big Three” exchanges in the world, and it claims to have reached a record amount of 380,000 BTC traded daily on February 25, 2014. The company is accused of faking trading volumes numerous times, but these claims were never proven. They also own a trading platform BitYes, which is focused on international users and offers trading services in BTC/USD and LTC/USD pairs.

Verification at Huobi

The verification process on is a bit more demanding than average. The website is in Chinese and meant for Chinese traders, but the foreigners can also register and trade.
After registering and providing personal info, the user will have to verify an email address. After the email verification is completed, the website asks for a verification of user’s real name.

It’s vital that the name provided by the user is absolutely identical to the name of bank account user wants to connect to the Huobi account. This is especially important for the foreigners. Bank employees in China are prone to making spelling errors when it comes to the names of foreigners, or putting the names in the wrong order.

The name needs to match on both accounts in order to make transfers between Huobi and the bank.

After the name verification, the exchange requires nationality verification. Users can choose a country from a drop-down menu. For foreigners, a passport is automatically selected. Chinese residents have more options and they include:

1. Passport
2. Chinese ID card
3. Military Officer Certificate
4. Chinese mainland driving license
5. Social insurance number

The user has to submit a selfie with the government document, as seen below and a snapshot of the latest three deposit transactions.


After all that mobile verification is required. Since the website isn’t very well translated to English, a good Samaritan made a detailed registration guide. It’s available here.


The exchange accepts two FIAT currencies – Chinese Yuan (CNY) and US dollar (USD). They also accept two digital currencies – Bitcoin (BTC) and Litecoin (LTC).

Huobi’s Fee Schedule

The biggest Chinese trading platform has the following fee schedule:

For US dollar trading:

The maker fee is 0.1 percent of the amount traded. For volumes traded in the last 30 days the taker fee is:

  • below 50 BTC – 0.2 percent
  • over 50 BTC – 0.18 percent
  • over 200 BTC – 0.16 percent
  • over 600 BTC – 0.14 percent
  • over 1500 BTC – 0.12 percent
  • over 5000 BTC – 0.10 percent
  • over 10000 BTC – 0.08 percent

Trading in Chinese Yuan has a flat fee 0f 0.2 percent of the amount traded. The exchange abolished the no-fee policy in January of 2017 in order to prevent influence on the market and increase liquidity.

Deposits made in Chinese Yuan are free of charge. Deposits in US dollars are charged according to the following schedule.

  • International Wire Transfer – 1 percent of the amount (maximum amount transferable – $150,000)
  • OKPAY – 1.5 percent of the amount

Withdrawals in US dollars:

  • International Wire Transfer – 1 percent of the amount (minimum fee 33 dollars)
  • OKPAY – 0.5 percent of the amount

Withdrawals in Chinese Yuan are charged in accordance with the levels. Each level is reached when the specified number of points is gathered. Points are gathered through trading.

  • VIP0 – 0 points – 0.50 percent
  • VIP1 – 10000 points – 0.45 percent
  • VIP2 – 100000 points – 0.40 percent
  • VIP3 – 300000 points – 0.38 percent
  • VIP4 – 500000 points – 0.35 percent
  • VIP5 – 1000000 points – 0.30 percent
  • VIP6 – Paid Service – 0.30 percent

Withdrawals in cryptocurrencies are charged – 0.0001 BTC and 0.001 LTC respectively.


The exchange offers the following order types:

  • Market order
  • Limit order
  • Stop Limit order

Besides that, margin trading is available in both BTC and LTC with 5x leverage and a 24-hours fee of 0.1 percent.

The most interesting feature is definitely the Flash Trade function which incorporates order book, chart index, and market chart. The Flash Trade enables real-time trading, especially in the times of high volatility.


The exchange doesn’t support derivates and futures trading.

Ease of Use

The interface looks good, and it’s fairly easy to use. There are two languages available – Chinese and English, but the website is only partially translated into English, and it’s still difficult to use for foreigners.

The website is fast and responsive, which is of particular importance to the exchanges with high liquidity such as Huobi. The trading platform also offers Android and iOS apps for mobile users.


The exchange has a great support team which can be reached by phone, email, ticket or by social networks. The staff is very polite and willing to go above and beyond to resolve a problem. Typical response time is 2 to 3 hours.

User Experience

There are some complaints about the Huobi. Primarily, some users claim that the company is breaking Chinese laws.

There are also reports that the exchange has taken money from user’s accounts to cover the loss of approximately 5000 Bitcoins caused by employee’ error.



Huobi has invested a lot in security and even passed many third-party tests. They offer two-factor authentication, SMS and email notifications and PGP encryption for emails. Over 98 percent of the customer assets are stored in the multi-sig cold wallet, which outputs are limited to Huobi’s hot wallet. The wallets are monitored 24/7 so that the staff could reach immediately in case of a breach.

The exchange was hacked in the past, but no customer funds were stolen.

Huobi Review Conclusion

The largest Chinese exchange is certainly a great place for experienced Asian traders.


  • No fees for Chinese traders
  • Super-high liquidity
  • 24/7 phone support


  • Minimal information in English
  • Possibly faking trading volume

Huobi is one of the best Asian Bitcoin exchanges. That’s a fact. Everything else is a matter of choice.


Do you have good or bad experiences with this Bitcoin Exchange? Please share them!

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Share your Experiences about

22 User-Reviews for
  1. SB, 28. April 2019

    Had the same issue- not being able to log in, when resenting password it said the account was invalid which was impossible.
    I was in the process of writing an email complaint and about to leverage social media to generate a quick reaction from their customer service teams when I realised that there is a new domain for their exchange
    the new domain is: as opposed to
    Tried my credentials there and it worked!
    obviously, it’s not acceptable to move the exchange domain without notifying your customers appropriately- my crypto funds are still there…
    Had the same issue with the mobile app last week but it is working now- I assume it has been updated in the meantime
    Last email from them on an unrelated topic was April 10 2019 it is now April 28 2019

    Hope it helps


  2. Shanker, 10. November 2018

    First it said minimum deposit amount is 0.0001 BTC. Then after i transferred 13000 sat and immediately it change to minimum deposit amount to 0.001 BTC. When is going on Huobi?

  3. Arimor, 9. September 2018

    Absolute nightmare to deal with.

    I bought UTK with ETH back in January 2018, and although I can see a deposit of ETH and a balance of UTK, I am unable to view the actual trade.

    Now, Huobi is making me jump through hoops, even after I have verified my account, in order to obtain this information which I need to complete my tax return.

    They have told me to “wait patiently”, it’s now Sunday and don’t know when they’re going to get back to me.

    I find this whole thing highly suspicious as literally ALL Crypto Exchanges which I have signed up to allow you to view your transactions easily, why are they all of a sudden having to pass on my query to the relevant support team to extract this data for the one and only small trade I performed on their exchange?

    Not a happy bunny..

  4. Kate O Hara, 29. August 2018

    Recently recovered my funds from a scam broker, i hired a professional it was quick and efficent. Glad to share my experience with others. (www) Binaryoptionrecoveryspecialist(dot)(com)

  5. ryan, 12. June 2018


    I am Ryan from Huobi, I noticed that your site has been using the old logo of Huobi. Please update it. Refer here:


  6. Ed, 31. May 2018

    Clueless. Unilingual support staff who have no idea what they’re doing. Use at your own risk.

  7. Apprich, 21. May 2018

    nightmare huobi,
    Sent 100 usdt , because of transaction fee money became 95 and not deposited… is just token by huobi.. after that sent 100 xrp is not deposited to my account because of wrong tag.
    3 months waiting to solve issue, 15 emails sent and received… it turned out to be nightmare. horrible experience.. $200 is gone…
    Stay away Huobi again…

  8. Richter, 10. April 2018

    Huobi first closed my account without any reason. It was no longer possible to login.
    After I have been complaining through telegram, they reopen my account; but I could no longer withdraw. The woman on telegram wrote me that it is because my account is suspended. It might be because they reopen my account with the country China in my settings (I’m living outside China).
    Huobi took me all my cryptocurrencies.
    Huobi is the worst exchange.

  9. ABDEL, 18. March 2018

    Stay away from this company. I’m currently going through hell over the last two months trying to recover my missing deposit of XRP. I wasn’t aware that I had to add a tag number in the transaction. Customer service is by the far the worst I have come across where consultants just leave the conversation in chats and many of the emails sent are unanswered. Very unprofessional

  10. cointraderaupr, 13. March 2018

    So regretted that i didn’t read this before depositing my coins into this exchange. It seems to be totally rubbish when i tried to cancel my order like 10times. The only message I received was “your cancellation order has been submitted” and nothing happens at all.Hopefully, i can withdraw the coins out of this exchange soon since my verification is still in process.

  11. Scott, 10. March 2018

    I never had any problems with them… what is this exchange FUD. They work fine, one of the best.

  12. Greg Hall, 25. February 2018

    Painful verification and ealing with support was next to impossible with the language barrier.

    Also, my withdrawals keep getting rejected because there is “not enough confirmations, please try again later”!! WTF … just let the bloody thing confirm on the network however long that takes.

    This exchange is by dar the worst and will slowly see its own demise with how its run.

  13. Sun, 25. February 2018

    The Huobi-support is very poorly trained. I went through the verification process, and they had an issue with a letter in my last name. My last name is German and contains an “a” with two dots on top, so in international communication, I write this odd kind of “a” as “ae”. I have done this for 40+ years now and never ever had a problem. After they rejected my application, I urged them to review. The answer, I got, was: “Hi do you have passport?” This is rather disturbing, after having uploaded images of my passport and other private documents.

    This is the email-dialog:
    Me: “Hi, yes, I placed a foto of it (passport) on your website. Can you please review, what I uploaded? Your question tells me, you did not look at my case. Please do.”
    H: “Ok please provide your UID or Email.”
    Me: “This is my email.”
    H: “Ok your problem is we need all of your name.Write all names.”
    Me: “I gave you all my names. Here they are again
    First name: A..
    Middle Name: B..
    Surname: H…In Germany, we write it “Hägermann” but as you do not have “”ä” in English, everybody writes it “ae”. This has never been a problem, so please figure it out. This was my last attemt to getting into business with you.”
    Me: “Goodby”
    The problem has still not been resolved.

    They are also very impolite. If they want to compete with Binance, the have to improve a lot.
    I cannot recommend them.

  14. Ben, 1. February 2018

    I send my ethereum to them for about 3 hours now and still no confirmation. but in the eitherscan. it says the transaction happened. im worried, and concerned about this. If i knew about this situation i wouldn’t have signed up to them

  15. John, 24. January 2018

    F#$%ing sucks so much, I couldn’t withdrawal initially because my phone was not “binded to my account”, and after connecting my phone my withdrawal gets rejected once again… The reason of it being rejected was written in Chinese but the direct translation means “the trial can not be a reason” Which I have noooo idea what that means and the 24 hour support doesn’t respond to me even tho I have been “next in the queue” for the past 4 hours.. I have lost hope and hope they shove those $600 up their @ss

  16. Steve, 18. January 2018

    Scam exchange! The support don’t respond, telegram also or they ask 10 times the same docs like a robot. Unable to access my account or withdraw. I’m not alone in this case

  17. Mario R, 18. January 2018

    Superb platform ! Best rates and fast transaction .. Helped me make a lot of money…. woohooo

  18. Marius, 15. January 2018

    DO NOT USE! They took almost 12$ and still not helping me. they have exaggerating limit of deposit.and guess what, if you deposit under the limit they are taking your money.

    Customer support is POOR!

  19. James, 15. January 2018

    Do not use Houbi, a fucking shit exchange.

  20. sparkes25, 13. January 2018

    i cant get my money off and the support keeps sending me useless reply’s.
    eg i cant withdraw because it wont let me connect my phone to my account, i contact the support and i get told to buy another phone.
    on the 2nd reply the tell me to use my connected phone to connect my phone.

    all of the emails i get off them are in chinese or have been translated in to gibberish english.

    they also keep talking about my “coin net” account and my “mail box” but when i ask them what these are they dont reply.

    i consider my funds on that site to be nothing more then lost money as i have little hope of getting it off at this stage

  21. Thib, 27. December 2017

    Impossible to withdraw coins for over one week

  22. Paul, 23. November 2017

    Huobi are no good. Avoid, unless you Chiese, in which case who cares ..